Terms of Purchase
TheMomSpot, LLC currently accepts the following online methods of payment: Visa, MasterCard, American Express, and Paypal. NOTE: Please ensure your billing address on file with your financial institution matches the billing address provided. We do not accept cash, personal checks, or COD orders. In addition, TheMomSpot, LLC is in no way responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event it may be needed in the future. Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address or phone number), it is your responsibility to contact us with updated information. If your order is returned to us due to being provided incorrect shipping information, you may be subject to a return shipment fee. TheMomSpot, LLC reserves the right to store your personal information given to us in our secure database for business purposes. Your order confirmation will reflect the items ordered and the total amount to be charged. TheMomSpot, LLC will charge California sales tax on all orders delivered within California. Items on our web site may, on rare occasion, be mispriced. If an item’s correct price is lower than our stated price, we will refund the difference and ship you the item. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for additional payment before shipping or cancel your order and notify you of such cancelation.
At this time TheMomSpot, LLC does not offer international shipping options.
THIS RETURN POLICY APPLIES TO PURCHASES FROM THEMOMSPOTAZ.COM ONLY. Any affiliate website purchases are subject to the respective terms of sale posted by that website seller. We offer a 7-day money back guarantee for purchases made at TheMomSpotAZ.com. If you are not completely satisfied with your purchase, you may return any unused, unopened item for an online credit or refund. All original packaging materials are required. To receive an online credit or refund, (less shipping costs) all items must be returned within 7-days from the date of delivery. To process your return, you must first contact us at: info@TheMomSpot.com and obtain an email confirmation of return authorization.
Please be aware, we can only accept returns for orders placed directly through www.TheMomSpotAZ.com. Returns must be delivered to TheMomSpot, LLC Headquarters in Scottsdale, Arizona. Your original order number will be required on all returns. Product samples, free promotional product and sales marked final are not eligible for refund. All returns must be shipped at the customer’s expense, and thus can be shipped using the customer’s choice of shipping carrier. TheMomSpot, LLC is not responsible for damages resulting from return shipment by the customer. When you contact our Customer Service Team, please be able to provide the order number or the purchaser’s information so we may easily locate the order in our system. Please allow five to seven business days for your return to be processed. Once a refund is complete, it can take a number of days for the credit to post to your financial institution.
All refunds issued will be in the amount paid for the product only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. If you choose to return your order for an exchange, new shipping and handling charges may be applied to your second order as applicable.
Defective or Wrong Item Received
It is the customer’s responsibility to contact us within 7-days of delivery if a defective or incorrect item was received. If we are not contacted until after the 7-day period regarding a defective or incorrect item received, the customer will not be eligible for a complimentary replacement.
Shipping and Delivery Terms
Our preferred shipping carriers are FedEx and USPS. While we strive to deliver all orders as quickly as possible, we ask our customers to allow up to two weeks (10 business days) for delivery even though an order may be delivered in quicker time. If after two weeks, you have not received your order, please contact our Customer Service Team at info@TheMomSpotAZ.com. TheMomSpot, LLC reserves the right to use any shipping method we deem necessary although we will try to adhere to your chosen method. Unless informed otherwise by a TheMomSpot, LLC representative, your order may be left in your mailbox or at the doorstep of the shipping address. Note we do not ship to PO Boxes. Please be advised that if you choose an expedited shipping method, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped. If a delivery is refused by the customer without prior authorization from TheMomSpot, LLC, a fee may be incurred for the return shipment and/or a restocking fee may be applied to any subsequent request for a refund.